OFFICE OF THE PROVINCIAL SOCIAL WELFARE AND DEVELOPMENT

SECTOR: SOCIAL SERVICES

Service: Provision of Financial/Material assistance in Crisis situation

Client: Person in crisis situation (Elderly, Youth, Disabled, Children, Women)

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Register at visitor’s logbook Give logbook to client 1 mins.     Guard on duty OPSWD
2   Direct client to staff concern 1 mins     Guard on duty OPSWD
3 Undergo interview Conduct interview/assessment 10 mins.     Social Worker OPSWD
4 Secure & submit requirements Worker prepares cert. of eligibility w/ supporting documents submitted by client 10 mins For Medical Assistance:

 

Medical prescription, Billing statement, Laboratory request, Case study prepared by MSWDO in the municipality where the client resides.

  Social Worker OPSWD
5   PSWDO sign  cert. of elgibility, voucher, OBR w/ attached documents 5 mins     E. Castro OPSWD
6   Forward to budget Office for processing 5 mins.     E. Castro/L. bueno OPSWD

Service:  Provision of Services to victims of Violence

Client: Persons victim RAPE, CICL, BATTERED WOMEN

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Register at client’s logbook Give client’s  logbook 1 min.     Guard on duty OPSWD
2 Undergo interview Intake/interview and counseling 1 hour     Social Worker/OPSWD staff OPSWD
3 Go MHO/PHO for medical treatment/check up Accompany client for medical exam. 1 hour Medical Certificate   Social worker/OPSWD staff OPSWD
4 Go to PNP for investigation Accompany client to PNP for blotter/interrogation 1 hour     Social Worker/OPSWD staff  
5   Coordinate w/ PNP for immediate inquest of perpetrator. 10 mins.     -do-  
6   Conduct dialogue w/ both parties for them to come out whatever decisions they have to make 2-4 hours     Social Worker/PSWDO OPSWD
7   Conduct counseling on the victim and family to cope up w/ present situation 2 hours     Social Worker OPSWD

Service: Provision of Assistance to OSY, ISY, Disabled Youth, and Rebel Returnees

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Register to client’s logbook Give the logbook 1 min.     Guard on duty OPSWD
  a) OSY/ISY

 

submit letter request and project proposal

Evaluate the request & project proposals 1 hour Letter request, project proposals and certification from the barangay   YDO, Social Workers OPSWD
    Attached needed documents and endorse to the LCE or DSWD for funding         OPSWD
1 b) Former Rebels

 

Register at the logbook

Give the logbook 1 min     Guard on duty OPSWD
2 Report to PSWDO and submit Tactical Interrogation report Conduct interview/counseling 30 mins. Tactical Interrogation Report

 

Picture/residence certificate

  Focal person,  Social Workers OPSWD
3   Assess needs of client 30 mins.     -do- OPSWD
4   Release emergency assistance         OPSWD
5   Recommend to the LCE/OPAPP for livelihood assitance          
6   Home visit for other follow thru services          
7 c) Disabled

 

Register to client’s logbook

Give the logbook 1 min.     Guard on duty OPSWD
8   Intake/interview 20 mins.     Social Worker,OPSWD staff  
9   Assessment 30 mins.     Social Worker  
10   Recommend for assistive device 2 hours Case Study Report   Social Worker OPSWD
11 Received assistive device/sign RIS Release assistive device 3 mins        

Service:  Accreditation of Day Care Centers

Client: Day Care Workers

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Present required documents in the accreditation Evaluate/assess documents 2 hour Building, records, center structure   DCW focal person, OPSWD staff trained Day Care Center
2 Prepare/present program materials, devices needed Verify and check list of materials/devices required 1 hour Program materials      
3 Actual conduct of session Observation/interview 30 mins 15 pre-schoolers or monre      
4   Discuss partial findings and recommendations on the evaluation 1 hour        

Service: Rescue operations of Minor’s working in videoke bars/night spots

Client:

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Concern citizen report the presence of minor’s on videoke bars Received reports re: presence of minors on said establishment 3 mins. Report   PSWDO & all staff OPSWD
2   Verify the veracity of the report 1 hour     PSWDO  
3   Coordinate with DOLE/PNP/CIDG/NBI 1 hour     PSWDO  
4   Coordination meeting 30 mins     PSWDO  
5   Rescue operations 8 hours     PSWDO & all staff  
6   Interview & counseling of rescued minors 15 mins./client Birth cetificate   PSWDO & staff OPSWD
7   Turn-over rescued minors to DSWD for possible reintegration to their families 5 hours        

Service:  Provision of Relief assistance during Disaster

Client: Families/victims of disaster

Steps Process/Activity Duration Requirements Fees Person Responsible Location
Client Service Provider
1 Report to barangay. officials Conduct ocular survey to determine extent of damages 2 hours Reports from BDCC/MDCC

 

Pictures

  SOO IV/Social Workers, all available staff OPSWD
2 Client undergo interview Conduct interview and counseling 10 mins.     Social workers OPSWD
3 Sign distribution sheet/received assistance Release the assistance/Relief operations 3 mins.     Storekeeper, all staff OPSWD

 

 

 

Provincial Road                    To            Gundaway               Cabarroguis
LBP          CAPITOL PLAZA                                 TESDA                         PNRC

 

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